FAQ

Manufacturer Warranty

All office cabins come with 7 years Manufacturer Limited Warranty that applies to manufacturing defects and errors. To insure from the accidental damage to the cabin after delivery please purchase personal property insurance from a third party (insurance company). To protect from the accidental damage during installation please hire properly bonded and insured licensed contractors that will provide coverage for that.

Damage In Shipping and Missing Parts

Shipping carriers now have contactless deliveries therefore you have to inspect the shipment for any signs of damage or missing parts during or right after the delivery. Please take the time to open the packaging and confirm every panel and hardware based on the supplied installation manual materials list.

If you found any unacceptable damage and defects or missing parts please send a Damage In Shipping email notification to support@uspolymersinc.com within 48 hours from the time of delivery and include photos of the damage or description of the missing parts and your order number. They will handle replacement of damaged/missing parts for you at no charge. Any damages or missing parts reported after the 48 hour window will no longer be eligible for the free replacement. 

The remedy for damaged or missing items in your order will be either sending you replacement parts (in case of minor damages) or the whole order replacement (in case of an extensive damage) with the same model at no extra charge.

Returns

Returns will be accepted up to 30 days from date of delivery and will qualify for a partial refund with a few conditions. You returned items must be in the original type of packaging (re-packaged if needed), in the new unused condition, with all original parts, hardware, instructions, warranties, registration information and so on. Please email us at support@urban-cabins.com to request a Return Authorization number if you decide to return.

Upon Return Authorization approval, we will provide you with the appropriate shipping instructions and a return address. Return will not be accepted without a Return Authorization Number. Unauthorized returns or returns without prior approval will be returned to customer by freight collect and will not be considered for refund.

Partial refund will be issued via the original payment method within 30 days after receiving the returned items at the return address (please get a tracking number). Partial refund amount will equal the purchase price minus both ways shipping costs and 30% restocking fee.

Return shipment cost must be paid by you, the customer, and shipped to our designated warehouse with adequate shipping insurance (to cover for any damage during shipping). Please do your own research and select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging as you (or your carrier insurance) will be responsible for lost or damaged returns. All returns will be inspected by the warehouse staff to determine if the return meets our stated criteria. Refund will not be issued if there are missing or damaged parts that make product unfit to be resold as new.

Refused Delivery 

If upon your initial inspection of the order in the process of delivery you will notice a serious damage to the whole packaging and most of the contents inside (ex. all panels are dented or bent) to the point that it all has to be replaced, then you can refuse delivery on the whole order under Damaged Goods Policy. Note that you have to take pictures, document the damage and send Damage In Shipping email notification to support@uspolymersinc.com within 48 hours from the time of delivery and inform them and us about the Refused Delivery.

If the shipment cannot be delivered or refused and returned back to our warehouse because of the customer’s actions:

• ex. not answering phone calls and emails to schedule a delivery time, not making arrangements to accept the shipment,
• or if a customer has refused delivery and it’s not covered under Damaged Goods Policy,   

in those cases the transaction will be considered as Return and the partial payment will automatically be refunded to the customer via the original payment method. It will equal the paid amount minus actual both ways shipping costs to and from the delivery location and 30% restocking fee.

Order Cancellation 

If you need to cancel your order for any reason you can do it free of charge within 48 hours. If it cancelled after 48 hours then it may incur a cancellation fee of if the shipment leaves the warhorse it will be considered a Refused Delivery and incur shipping charges and 30% restocking fee.

Note that if your chosen payment method cannot process refunds without additional charges then you will be responsible to cover those charges.

Alternative Solution 

Instead of returning, you may chose to sell your unwanted office cabin locally on online marketplaces like eBay, OfferUp, Facebook or Craigslist to get a better reimbursement value for it and avoid paying high shipping and restocking fees.

We want you to be completely satisfied with your purchase. However we understand that situations may happen when you need to cancel the order, return it or the order may have some damage occur during transit.

Please contact us as soon as you can to expedite resolution of these situations. We hope to provide you with the best service on our side to make your transaction a pleasant one.