FAQ

After you select your desired office cabin kit and add it to your cart, please go through checkout and submit your order. When we receive your order we will prepare a final price quote and email you a Paypal invoice for payment.

The final quote will include the price of the cabin, shipping charges and any applicable local taxes that we may be required to collect on your behalf. Feel free to contact us with any questions during the ordering or payment process.

We use Paypal invoicing for your convenience. You can pay using credit or debit card, e-check or take advantage of applying for Paypal credit on your purchase and splitting the invoice amount into multiple payments.

We have to receive a cleared payment into our bank account before we process your order and ship your items.

We ship by freight on large trucks in two or more crates. Destination delivery address that you provide may be commercial – to a loading dock, ramp, tailgate or residential – to a street curbside.

You will receive the freight tracking number after the shipment leaves the warehouse.

  • Small – $765
  • Medium – $865
  • Large – $965
  • X-large – $1065

In some uncommon situations, when the delivery address is hard to access by the freight trucks (due to being in a dense urban area or remote areas with unpaved roads) the final shipping cost may slightly increase. We will inform you if any of these uncommon situations apply to your order.

Manufacturer Warranty

All office cabins come with 7 years Manufacturer Limited Warranty that applies to manufacturing defects and errors. To insure from the accidental damage to the cabin after delivery please purchase personal property insurance from a third party (insurance company). To protect from the accidental damage during installation please hire properly bonded and insured licensed contractors that will provide coverage for that.

Damage In Shipping and Missing Parts

Shipping carriers now have contactless deliveries therefore you have to inspect the shipment for any signs of damage or missing parts during or right after the delivery. Please take the time to open the packaging and confirm every panel and hardware based on the supplied installation manual materials list.

If you found any unacceptable damage and defects or missing parts please send a Damage In Shipping email notification to support@uspolymersinc.com within 48 hours from the time of delivery and include photos of the damage or description of the missing parts and your order number. They will handle replacement of damaged/missing parts for you at no charge. Any damages or missing parts reported after the 48 hour window will no longer be eligible for the free replacement. 

The remedy for damaged or missing items in your order will be either sending you replacement parts (in case of minor damages) or the whole order replacement (in case of an extensive damage) with the same model at no extra charge.

Returns

Returns will be accepted up to 30 days from date of delivery and will qualify for a partial refund with a few conditions. You returned items must be in the original type of packaging (re-packaged if needed), in the new unused condition, with all original parts, hardware, instructions, warranties, registration information and so on. Please email us at support@urban-cabins.com to request a Return Authorization number if you decide to return.

Upon Return Authorization approval, we will provide you with the appropriate shipping instructions and a return address. Return will not be accepted without a Return Authorization Number. Unauthorized returns or returns without prior approval will be returned to customer by freight collect and will not be considered for refund.

Partial refund will be issued via the original payment method within 30 days after receiving the returned items at the return address (please get a tracking number). Partial refund amount will equal the purchase price minus both ways shipping costs and 30% restocking fee.

Return shipment cost must be paid by you, the customer, and shipped to our designated warehouse with adequate shipping insurance (to cover for any damage during shipping). Please do your own research and select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging as you (or your carrier insurance) will be responsible for lost or damaged returns. All returns will be inspected by the warehouse staff to determine if the return meets our stated criteria. Refund will not be issued if there are missing or damaged parts that make product unfit to be resold as new.

Refused Delivery 

If upon your initial inspection of the order in the process of delivery you will notice a serious damage to the whole packaging and most of the contents inside (ex. all panels are dented or bent) to the point that it all has to be replaced, then you can refuse delivery on the whole order under Damaged Goods Policy. Note that you have to take pictures, document the damage and send Damage In Shipping email notification to support@uspolymersinc.com within 48 hours from the time of delivery and inform them and us about the Refused Delivery.

If the shipment cannot be delivered or refused and returned back to our warehouse because of the customer’s actions:

  • ex. not answering phone calls and emails to schedule a delivery time, not making arrangements to accept the shipment,
  • or if a customer has refused delivery and it’s not covered under Damaged Goods Policy,   

in those cases the transaction will be considered as Return and the partial payment will automatically be refunded to the customer via the original payment method. It will equal the paid amount minus actual both ways shipping costs to and from the delivery location and 30% restocking fee.

Order Cancellation 

If you need to cancel your order for any reason you can do it free of charge within 48 hours. If it cancelled after 48 hours then it may incur a cancellation fee of if the shipment leaves the warhorse it will be considered a Refused Delivery and incur shipping charges and 30% restocking fee.

Note that if your chosen payment method cannot process refunds without additional charges then you will be responsible to cover those charges.

Alternative Solution 

Instead of returning, you may chose to sell your unwanted office cabin locally on online marketplaces like eBay, OfferUp, Facebook or Craigslist to get a better reimbursement value for it and avoid paying high shipping and restocking fees.

We want you to be completely satisfied with your purchase. However we understand that situations may happen when you need to cancel the order, return it or the order may have some damage occur during transit.

Please contact us as soon as you can to expedite resolution of these situations. We hope to provide you with the best service on our side to make your transaction a pleasant one.

The quality of your platform for the office cabin will greatly affect your experience of working in it (shaky and wobbly vs solid and stable). We recommend several options:

  • Best: concrete slab of 4″ to 6″ thick and 1-2ft larger than the dimensions of your cabin footprint.
  • Good: standard wooden deck of the same dimensions with a minimal rise sufficient for leveling.
  • Acceptable: leveled pad made of compacted gravel or patio stones with adequate water drainage.

Placing the cabin on unleveled foundation or on unprepared sand, dirt or grass will result in issues like wobbly floor, shaky feeling when walking inside, water intrusion and damage to the subfloor and flooring among others.

Among your shipment parts and hardware you will find the cabin installation instructions manual. It provides a list of all parts and hardware that you will need to check for damaged or missing parts and report within 48hr from the delivery (see Warranty and Return Policy tab).

Also the manual provides detailed step-by-step installation instructions similar to a furniture that needs assembly.

Note that many painted metal parts are covered with a protective plastic layer that you may want to remove before or definitely after the installation.

Assuming you already have a prepared foundation for the office cabin, you will only need basic tools (hammer, pry bar, etc), two 6ft ladders and a cordless drill-screwdriver power tool to assemble the cabin.

It will require at list two people to do the assembly. One has to hold a panel while another secures it with provided screws. You may choose to do it yourself with a helper or hire a couple of local handyman on sites like Thumbtack or TaskRabbit. Anyone with a solid experience of assembling big furniture (kitchen or wardrobe cabinets) can manage assembling this office cabin kit.

Make absolutely sure your contractors have liability insurance to cover for unexpected damage to the cabin parts. For example TaskRabbit provides $1,000,000 liability coverage if you hire through their platform. In case of unfortunate damage you can simply file a claim with the contractors insurance provider or TaskRabbit to reimburse you for the damaged part you have to order from us.

The office cabin kit comes as a blank canvas for you to accessorize. Here are several ideas of upgrades you may want to consider to personalize your office cabin interior and exterior:

  • Insulated and waterproof laminate flooring on top of the subfloor.
  • Electrical panel and wiring conduit to connect your cabin to power from the house and install light fixtures and power outlets inside.
  • Natural wood paneling inside or outside the cabin, as an accent wall or complete coverage. Note that some wood panels or boards have adhesive backing and can be attached to walls without screws.
  • Wallpapering or painting interior walls to your desired colors and designs. Applying adhesive graphics or murals.
  • Installing drop or stretched celling or covering metal beams with wood panels.
  • Attaching sound panels to walls and ceiling if you’re planning to use the space as a music/podcast/video recording studio.
  • Small HVAC unit or mini-split for climate control inside the cabin during the cold or hot days.
  • And of course the furniture pieces appropriate for your type of work.

Wall and ceiling panels are made with coil coated galvanized steel that sandwich 1 inch of fire-retardant VOC-free Polyurethane insulation with R5 value. Each panel is light enough to carry by one adult (30-40lb).

The sandwich design incorporates a thermal break when outer and inner sheet metal sides do not directly connect but only through the insulation. This significantly reduces heat gain or loss due to weather, making the cabin suitable for outdoor placement in most climates.

The cabin structure is put together with reinforcing hardware elements and screws and able to support a roof snow load of up to 30 lb per sq.ft. Note that the cabin roof is not strong enough to walk on or place heavy objects on top of it.